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The VNS Technical Assistance Center (techsupport@vnssystems.com) is available to all customers who need
technical assistance with a VNS product or solution.  VNS guarantees a response to your inquiry within 24
hours.  Phone and email tech support is available for as long as you own your VNS product and at no cost.
Warranty And Returns
Technical Support
VNS standard warranty term is three years unless stated otherwise in specific product documentation.  Please
here for a copy of our warranty policy.  It is highly recommended that all NVRs (Network Video Recorders),
storage products and view stations be installed with a uninterruptible Power Supply (UPS) to protect sensitive
electronics from power surges and disruptions.  Failure to do so voids the product warranty.

If you have worked through an issue with VNS Technical Support and need to return a defective component,
please use the below form
RMA Form
* Required Field
Your name:
VNS Product Number:
Issue description, component & serial number:
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