{"id":725,"date":"2021-04-05T16:31:47","date_gmt":"2021-04-05T23:31:47","guid":{"rendered":"http:\/\/vnssystems.com\/?page_id=725"},"modified":"2021-05-09T14:45:25","modified_gmt":"2021-05-09T21:45:25","slug":"support","status":"publish","type":"page","link":"https:\/\/vnssystems.com\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"725\" class=\"elementor elementor-725\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ff8b920 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ff8b920\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1281d494\" data-id=\"1281d494\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64f90 elementor-widget elementor-widget-heading\" data-id=\"64f90\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">NVR Technical Assistance Center<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62259132 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62259132\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4be08244\" data-id=\"4be08244\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63010f6a elementor-widget elementor-widget-heading\" data-id=\"63010f6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical Support<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c040b97 elementor-widget elementor-widget-text-editor\" data-id=\"1c040b97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The VNS Technical Assistance Center (techsupport@vnssystems.com) is available to all customers who need technical assistance with a VNS product or solution. VNS guarantees a response to your inquiry within 24 hours.\u00a0 Phone and email tech support is available for as long as you own your VNS product and at no cost.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c563b6f elementor-widget elementor-widget-heading\" data-id=\"c563b6f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty and Returns<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a94b9ea elementor-widget elementor-widget-text-editor\" data-id=\"a94b9ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>VNS standard warranty term is three years unless stated otherwise in specific product documentation. Please click <a href=\"https:\/\/vnssystems.com\/wp-content\/uploads\/2021\/05\/Warranty_Policy.pdf\" target=\"_blank\" rel=\"noopener\">here <\/a>for a copy of our warranty policy.&nbsp; It is highly recommended that all NVRs (Network Video Recorders), storage products and view stations be installed with a uninterruptible Power Supply (UPS) to protect sensitive electronics from power surges and disruptions. Failure to do so voids the product warranty.<\/p>\n<p>If you have worked through an issue with VNS Technical&nbsp; support and need to return a defective component, please use the form to the right.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d34b6c2\" data-id=\"3d34b6c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a6447b9 elementor-widget elementor-widget-shortcode\" data-id=\"2a6447b9\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41e1ef8c elementor-widget elementor-widget-shortcode\" data-id=\"41e1ef8c\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"wpforms-container \" id=\"wpforms-533\"><form id=\"wpforms-form-533\" class=\"wpforms-validate wpforms-form\" data-formid=\"533\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php\/wp-json\/wp\/v2\/pages\/725\" data-token=\"bd9f1c1ac53b881f3f6b808918cce7f4\" data-token-time=\"1775599140\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-533-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"0\"><label class=\"wpforms-field-label\" for=\"wpforms-533-field_0\">Your Name  <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-533-field_0\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][0]\" required><\/div><div id=\"wpforms-533-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-533-field_1\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-533-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-533-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-533-field_5\">Phone Number <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-533-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" required><\/div><div id=\"wpforms-533-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-533-field_2\">Your Message <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-533-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" required><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-533-field-hp\" class=\"wpforms-field-label\">Website<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-533-field-hp\" class=\"wpforms-field-medium\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"533\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/vnssystems.com\/index.php\/wp-json\/wp\/v2\/pages\/725\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-533\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Send Message\" aria-live=\"assertive\" value=\"wpforms-submit\">Send Message<\/button><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>NVR Technical Assistance Center Technical Support The VNS Technical Assistance Center (techsupport@vnssystems.com) is available to all customers who need technical assistance with a VNS product or solution. VNS guarantees a response to your inquiry within 24 hours.\u00a0 Phone and email tech support is available for as long as you own your VNS product and at &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/vnssystems.com\/index.php\/support\/\"> <span class=\"screen-reader-text\">Support<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/vnssystems.com\/index.php\/wp-json\/wp\/v2\/pages\/725"}],"collection":[{"href":"https:\/\/vnssystems.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vnssystems.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vnssystems.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vnssystems.com\/index.php\/wp-json\/wp\/v2\/comments?post=725"}],"version-history":[{"count":16,"href":"https:\/\/vnssystems.com\/index.php\/wp-json\/wp\/v2\/pages\/725\/revisions"}],"predecessor-version":[{"id":1320,"href":"https:\/\/vnssystems.com\/index.php\/wp-json\/wp\/v2\/pages\/725\/revisions\/1320"}],"wp:attachment":[{"href":"https:\/\/vnssystems.com\/index.php\/wp-json\/wp\/v2\/media?parent=725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}