NVR Technical Assistance Center

Technical Support

The VNS Technical Assistance Center (techsupport@vnssystems.com) is available to all customers who need technical assistance with a VNS product or solution. VNS guarantees a response to your inquiry within 24 hours.  Phone and email tech support is available for as long as you own your VNS product and at no cost.

Warranty and Returns

VNS standard warranty term is three years unless stated otherwise in specific product documentation. Please click here for a copy of our warranty policy.  It is highly recommended that all NVRs (Network Video Recorders), storage products and view stations be installed with a uninterruptible Power Supply (UPS) to protect sensitive electronics from power surges and disruptions. Failure to do so voids the product warranty.

If you have worked through an issue with VNS Technical  support and need to return a defective component, please use the form to the right.